|Treating Customers Fairly (TCF)|
At Chambers we are dedicated and committed to treating customers fairly and offering a first class bespoke service. Central to our culture is the importance of ensuring that our customers achieve a fair deal.
We endeavour to provide our customers with clear information and will keep them appropriately informed before, during and after point of sale.
When we give advice, the advice that we give will be suitable and will take into account our customers’ circumstances.
We will not place unreasonable post-sale barriers in the way of our customers should they wish to change product, switch provider, submit a claim or make a complaint.